Due to COVID-19, carriers are operating with reduced staffing and taking extra caution in reviewing packages arriving cross border, causing longer than expected delays with processing and clearance through customs.
Please take a look at our Service Alerts page to see how transit times to your country may currently be affected.
Once your parcel has left the United States, please expect it to take roughly 10-14 business days to arrive in your country. This timeline should be reflected in the estimated delivery date on your tracking page.
If you ever feel like you are waiting longer than expected for your order, please get in touch with our Customer Experience team at firstname.lastname@example.org!