Frequently Asked Questions

General tracking questions

• How do I read my tracking page?
• How long will it take to receive my package?
• How do I cancel my order?

My package is in-transit

• Where is my tracking page?
• Will I get charged a customs duty or taxes?
• Why has my tracking stopped?

My package is late or lost!

• Country restrictions due to COVID-19
• My package says it's delivered, but I haven't seen it!
• My package is late!
• My package was returned to sender - what should I do?