Insurance with XCover
- Does my label qualify for a refund?
- How do I fulfill an order?
- How can I cancel a label I created?
- Which countries can I use the Passport service for?
- How can Passport help me ship to other countries?
- How can Passport help me ship with pre-paid duties and taxes?
End Customer Support & Experience
- What if a customer gets charged the wrong amount in duties and taxes?
- What is the customer experience like if a customer subscribes to tracking updates?
- How can our teams share customer support tickets?
- Does your support team handle all international requests?
- Why are shipments delayed past the Estimated Delivery Dates shown on the tracking pages?
- Why was my customer charged Duties on a DDP shipment?
Technology & Customization
- Can I build in advanced shipping rules?
- If I want to set flat rate pricing by weight, can I do it myself in my cart?
- What are some customizations that can be made to optimize how we use Passport?
- Can Passport be turned on for just a few countries rather than all?
- Can Duties and Taxes be calculated on a discounted rate?
- Does Passport have a full list of countries they can ship to?
- Who are the Final Mile Carriers for some of your most shipped to countries?
- A shipment is marked as RTS. Why haven't I received it back?
- What limitations are there on Passport shipments?
- How can I check what average transit times are for certain countries?
- Can a cancelled order be intercepted after it's left the warehouse?